BACKGROUND:

LOOLYN Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.LOOLYN.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law. 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested in order to use this website. This Privacy Policy includes the policy for the use of Cookies.

1. Definitions and Interpretation 

In this Policy the following terms shall have the following meanings:  

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Our Site is owned and operated by LOOLYN Ltd, a limited company registered in Northern Ireland under company number NI665590, whose registered address is 77 Ardmore Heights, Holywood BT180PY and whose main trading address is 77 Ardmore Heights, Holywood BT180PY

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

a.     The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b.     The right to access the personal data We hold about you. Part 13 will tell you how to do this.

c.     The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

d.     The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We hold. Please contact us using the details in Part 15 to find out more.

e.     The right to restrict (i.e. prevent) the processing of your personal data.

f.      The right to object to us using your personal data for a particular purpose or purposes.

g.     The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

h.     The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

i.      Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep us informed as long as We have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

6. What Data Do We Collect and Why?

We collect personal information from you and any devices (including mobile devices) you use when you: use Our Services, register for an account with Us, provide Us with information on a web form, update or add information to your account, submit a product or product review, send messages to a Buyer or Seller, or when you otherwise correspond with us.

We collect this information either because it is necessary in the performance of a contract with you, or in Our legitimate interests to do so or to meet Our legal obligations. The table below details the data we collect and what it is used for

Please also see Part 14 for more information about Our use of Cookies and similar technologies. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children, or data relating to criminal convictions and/or offences.

Information we collect Why
Identifying information such as your name, addresses, , email addresses and phone number. So that Our Sellers can fulfil your orders and deliver purchases to you.
So that we can send you service messages such as order updates.
To send you information about new products and promotions, which is in Our legitimate interests to do so to improve Our offering to you and to grow Our business.
We will always offer a way out of receiving Our marketing messages. See the Marketing Messages section below.
So that you can make full use of site features like the Wish List, viewing and managing your orders and communicating with buyers and sellers.
So that we or Our Sellers can provide you with assistance.To prevent and detect fraud against either you or us
Your payment information
We do not store or process your card details ourselves, they are processed and stored via Our contracted third party service provider.
We encrypt your payment card details in your browser and securely transfer this data to Our third party payment provider to process a payment.
Take payment, and give refunds
To prevent and detect fraud against either you or us
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
Provide customer service and support
To train Our staff, so that when you do contact us you get the best possible service

Purchase history and saved items (Wish List)

What you’ve bought and what you’ve stored in your basket for another time

So that you can buy things, if you can’t put stuff into a basket, you can’t buy it!
So that Our Sellers can fulfil your orders
So that We or Our Sellers as needed, can provide customer service and support
So that We can find out what you like and help improve Our service to you
Information about your phone or laptop, and how you use Our website
Information we collect when you browse Our site including your IP address and device type, the browser you are using, and, if you choose to share it with us, your location data, as well as how you use Our website.
Improve Our website and give you the best possible experience
To prevent and detect fraud against either you or LOOLYN

We also collect, use and share aggregated and/or anonymised data (“Aggregated Data”) such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, We may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, We treat the combined data as personal data which will be used in accordance with this Privacy Policy.

You don’t have to give Us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive Our optimal overall customer experience. But that is your choice – and we respect that.

With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email or telephone or post with information, news, and offers on Our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

7. How Long Will You Keep My Personal Data?

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with Our Customer Services team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce Our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you. 

Accounts that have been inactive for 3 years will be automatically closed.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the below exceptions.

In order to operate our site we share your data with the following categories of companies as an essential part of being able to provide Our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, the Sellers themselves and any third party fulfillment partners and delivery companies they might use. Each only receives the data they need to provide the relevant service, and strictly only for that purpose.
  • Professional service providers, such as marketing agencies, marketing system providers, advertising partners and website hosts who help us run Our business.
  • Analytics – We use analytics tools to track the way that users interact with Our website.
  • Profiling – We use profiling tools to understand how you engage with Our website and show you content we think will be most relevant to you, based on Our understanding of your interests and preferences.

These are the circumstances in which we may share some of your data with others:

  • In the unlikely event that Our business assets are ever sold to or purchased by another company (Our data records are part of Our business). You will receive notice of any such event and We will use Our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
  • If We are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network We shall do so.
  • We may provide third parties with aggregated but anonymised information and analytics about Our customers for purposes including testing, research or analytics. Before we do so, we will make sure that that the information passed does not personally identify you.

We do not share your details with third parties for any other purpose.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave Our website, we encourage you to read the Privacy Policy of every website you visit. 

To find out more about the privacy policies of Our sellers, please see Section 10.

10. Our Sellers’ Privacy Policies

Our sellers are bound by the same legislation as us.

We are not responsible and do not warrant or guarantee that the privacy policies of any seller or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any seller on LOOLYN, your personal details that you submit at registration must by necessity be forwarded along with the order, so you will need to verify their privacy policy directly with them if you wish.

In using LOOLYN Our sellers (and their affiliates), agree not to:

  • sell, barter, disclose or transfer to any third party, any data passed to them as a result of any transaction via the Site (e.g. personal data of any user), or permit any third party to have access to the same;
  • send to any LOOLYN user any non-electronic direct-mail marketing;
  • send to any LOOLYN user any electronic communication except as necessary to complete any Buyer’s transaction or to respond to a customer service enquiry made by such Buyer concerning such transaction;
  • use any domain name (or any part of it) on LOOLYN and/or otherwise in any communications that they have with any user of LOOLYN;
  • target unsolicited communications of any kind to any user of the Site.

11. How Can I Control My Personal Data?

In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails, at the point of providing your details and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Part 14 

13. How Can I Access My Personal Data?

If you want to know what personal data  We have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request within 15 working days and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

14. How Do You Use Cookies?

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like LOOLYN to deliver you a personalised shopping experience.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/
http://twitter.com/privacy
http://www.google.com/intl/en-GB/policies/privacy/
https://help.instagram.com/402411646841720

Managing cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on Our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for us to better understand how you use the site and the types of products you are interested in. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please contact us by email at hello@loolyn.com, or by post at 77 Ardmore Heights, Holywood, BT180PY.

16. Changes to this privacy policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 3 April 2020.